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FAQ

Facial Spa Treatment
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General Questions

Shop Policies

At Arch + Glow, your time and experience matter to us. These policies help ensure a smooth, respectful, and professional experience for both you and our team.

Please take a moment to review them before booking.

Cancellation & Rescheduling Policy

We understand that things come up. If you need to cancel or reschedule, please do so as early as possible so we can best accommodate everyone.

 

  • 48 hours or more notice: No fee will be charged.

  • 24–48 hours notice: 50% of the service fee will be charged. Any deposits made will be forfeited.

  • Less than 24 hours notice: 100% of the service fee will be charged. Deposits will be forfeited.

  • No-shows: 100% of the service fee will be charged, and any deposits will be forfeited. Future bookings will require full prepayment.

  • Late arrivals: If you arrive more than 15 minutes late, your appointment will be considered a no-show and the above policy will apply.

We appreciate your understanding and respect for our time and schedule.

Purchase Policies

Products

All product purchases are final sale. We do not offer refunds. However, unopened items or products with defective packaging may be exchanged within 15 days of purchase.

 

Services

We do not offer refunds for any services once they have been rendered. No exceptions.

 

Deposits

All deposits are non-refundable. Deposits may be transferred once if you need to reschedule. If you cancel or reschedule more than once, a new deposit will be required.

 

Packages

All packages are non-refundable.

  • Packages of 4 expire within 6 months of purchase

  • Packages of 8 or 12 expire within 12 months of purchase

 

If you’re unable to complete your package, you may gift your remaining sessions to someone else or apply the remaining value to other services before the package expires.

 

Thank you for supporting Arch + Glow. These policies help us continue to provide the best care and service possible. If you have any questions, don’t hesitate to reach out.​​

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